Customer survey overload: Why companies are inundating us with endless feedback requests

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved…

Crypto startup Seismic raises $10 million to help fintechs protect customer data

As more and more fintech companies use crypto, they face one big challenge: blockchains are public. This creates a risk that customers’ sensitive financial data, like their salaries, or how…

A hedge fund bet against $4 billion fintech Remitly after it claimed a reverse image search of customer reviews revealed stock photos of women

Global remittance and money-transferring business Remitly saw its stock price fall more than 2% this week after short-seller Spruce Point Capital Management published a short report listing a litany of…