Amazon is closing its futuristic Go and Fresh stores—showing logistics and tech aren’t enough to make old-school retail work

As any local shop owner will tell you, running a brick-and-mortar business in the age of Amazon is an uphill battle. That’s a lesson that Amazon itself has just learned.…

Customer survey overload: Why companies are inundating us with endless feedback requests

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved…

What Saudi Arabia and Bangladesh can teach Silicon Valley

The way Saudi entrepreneur Mohammed Aldossary sees it, innovators are animated by the same motivations whether they are in Silicon Valley, the Arabian peninsula or in South Asia: they want…

Estée Lauder has lost $100 billion in value in the past three years. How a big bet on China dragged down a luxury legend

Profit fell 60% over the past year for the maker of Aveda, Clinique, and MAC.  Read More

Dillard’s is an 86-year-old department store chain—and its stock has beaten Tesla, Apple, and Microsoft over the past four years. Here’s how they did it

It’s almost unknown outside the South, but Dillard’s has thrived where Macy’s, Nordstrom, and Kohl’s have stumbled. Read More