Adam GaleHow the world’s largest call center operator is blending artificial intelligence with emotional intelligence
It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz…
“Whenever we see a small company with a good idea, we’re on fire”: How M&A and innovation keep L’Oréal ahead in global beauty
A decade ago, while L’Oréal stood as the clear global leader in beauty, a new set of independent brands was beginning to gain traction. Despite their at first comparatively microscopic…
