Customer survey overload: Why companies are inundating us with endless feedback requests

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved…

Managers are puzzled by Gen Zers as giving feedback becomes a lost art in the era of the ‘coddled mind’

Every now and then, tough boss comments go viral, stirring a backlash among Gen Zers against grueling work hours and pressure. Today, many managers may be too afraid of the…