How the world’s largest call center operator is blending artificial intelligence with emotional intelligence
It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz…
Why Can’t I Stop Eating When I’m Stressed or Emotional?
It’s been one of those days. Work was a nightmare, you got in an argument with your partner, your chores were piling up at home. Next thing you know, you’re…
Joe Biden eyes legacy in emotional farewell at Democratic convention
Reuters It was not the speech Joe Biden wanted to give. At least, not this year, under these circumstances. But if anyone knows how quickly fortunes can change, it’s this…







